Privacy Policy
This policy explains how VoidMarch Games L.L.C. ("we", "us") handles information about players of VoidMarch on iOS, Android and the web, and about visitors to this website.
Summary
- We collect account identifiers and credentials: a commander name, an email address and a password. You may choose screenshots from your device when sending a support report.
- We store your game, your chat messages and the reports your fleets generate so the game works. Other players can see your commander name, planets, alliance and rankings.
- We use gameplay records to run the game and submitted support information to investigate problems and improve the game.
- You can delete your account in the app or on the web. Uninstalling the app doesn't delete it.
- VoidMarch is for people aged 18 and over.
Who is responsible for your information
VoidMarch Games L.L.C., 1500 N GRANT ST STE N, Denver, Colorado 80203, United States, is responsible for the information described here. Contact us about privacy at support@playvoidmarch.com.
We have not appointed a representative in the EU or the UK. For data-protection questions from any region, contact support@playvoidmarch.com.
What we collect and why
| Information | Where it comes from | Why we use it | How long we keep it |
|---|---|---|---|
| Account: commander name, email address, password, account ID and creation date | You | To create your account, sign you in and keep it secure | Until you delete your account. We may delete an account whose email address isn't verified within 30 days. |
| Verification and reset tokens: a single-use link sent to your address | You | To confirm your address and let you reset your password | Removed by periodic cleanup once used or expired |
| Policy and age records: your confirmation that you are 18 or older, Terms version and acceptance time, community-rules acceptance, and a history of the policy versions you have accepted, and when you acknowledged the purchase notice. Accounts created while the game admitted players aged 13 to 17 may also have a declared age group, a known age band from reviewed evidence, restrictions and affected features, and a decision revision. | You and our review of relevant evidence | To apply age requirements, required checks and the agreements needed for play and chat | Removed with account deletion. |
| Sign-in sessions: a session token | Created when you sign in | To keep you signed in | Until you sign out, the session expires or you delete your account. |
| Gameplay: planets, moons, resources, buildings, research, ships, fleets and missions, battle and espionage reports, rankings, vacation status and when you were last active | You and the game | To run the game and resolve what happens in the universe | Until you delete your account. |
| Chat: world, alliance and private messages | You | To deliver messages and enforce our rules | Deleted automatically after a limited period, unless needed for an open report. Account deletion is described below. |
| Community: contacts, blocked players, alliance names, tags, descriptions and applications | You | To provide community features | Until removed through game features or account deletion, subject to the effects on other alliance members described on the deletion page. |
| Reports and moderation: reports you send, reports about you, reported content and enforcement actions | You, other players and us | To enforce our rules | Kept while we need them to enforce our rules, resolve disputes and protect players and the game. Open cases remain while unresolved. |
| Credits: your balance and transaction history, and purchase records from Apple and Google, such as transaction identifiers, products, quantities and refund status. | You, Apple and Google | To provide Credits, prevent fraud, handle refunds and keep accounting records | Your Credits balance and in-game transaction history: until you delete your account. After account deletion we keep minimum purchase records, such as the store transaction identifier, product, date and refund status, for as long as we need them for accounting, tax, fraud-prevention and legal purposes. |
| In-game support: ticket text, selected screenshots, commander/universe, screen and planet context, device model, OS, app/build version, viewport, locale/time zone and recent action references | You and the app when submitting a report | To investigate problems, respond to your request and improve the game | Until you delete your account, unless we must keep them for a legal reason or an investigation. Screenshots can show in-game names and other details. |
| Language and country: the app language, the country estimated from your IP address when you sign in, and the store country of your latest purchase | Your device, our lookup of your IP address, and Apple or Google | To send emails and notices in your language, to refuse access where sanctions laws don't allow us to offer the game, and to know which country's laws apply to you, including whom to notify after a security incident | Until you delete your account. |
| Closure notices and appeals: if we close your account, your email address, app language and the reason for the decision, and any appeal you send | You and us | To tell you about the decision and handle your appeal | About 6 months after the decision, or 30 days after we decide your appeal if that is later. |
| Reports from our website: the reporter's email address, name if given, language and report, and our decision | The person who sends the report | To handle the report and tell the reporter what we decided | One year after we decide the report. |
| Security information: IP address and account or email identifiers used to limit repeated attempts | Your device and account requests | To limit repeated sign-in attempts and protect accounts | Kept for a short period, then removed by periodic cleanup. |
| Action records: the actions your game sends, used to prevent the same action being applied twice after a connection problem | Your device | To keep the game reliable | Details are removed automatically after a short period. Minimal identifiers that prevent duplicate actions remain until account deletion. |
| Server logs | Our servers | To find and fix problems and protect the service | Kept for a limited period, then deleted automatically. |
| Support emails: your email address, what you write and any attachments | You | To answer you | Kept as long as we need them to answer you and keep a record of your request. |
We automatically screen what players write for prohibited terms and may refuse or replace it.
Sign in with Apple or Google
If you continue with Apple or Google, that company confirms your identity and tells us your email address and a unique account identifier for VoidMarch. We store that identifier and the email address it gave us with your account so you can sign in again, and we use your email for the same purposes as an email signup. Google also sends your name and profile picture, which we don't keep. If you choose Apple's "Hide My Email", we only receive a relay address that forwards to you. When you delete your VoidMarch account, we remove the identifier.
Community board
When you post on the community board we store what you write (titles, posts, replies and chat messages), the reactions and poll votes you add, and when you last read each channel. Board posts are public to every commander in your universe. If you attach a battle report to a brag, we store a copy of the commanders involved, ships, losses, debris and loot. Most board content is deleted automatically after a period that depends on the channel and its activity. Staff posts, and some replies under them, stay until staff remove them. If you delete your account, your posts and replies are replaced with "[deleted]" and your reactions and votes are removed.
This website
When you visit this website, our servers receive your IP address and the pages you request. We use them to deliver and secure the site and may keep them in short-term logs.
Do Not Track. We don't track visitors or players across other websites or apps, so we don't respond differently to browser Do Not Track signals. We don't allow third parties to collect information about your activity across websites over time through this website.
Who can see your information
- Other players can see your commander name, planet names and positions, alliance, points and rankings, whether you were recently active, and whether you are in vacation mode or newcomer protection. Players you message or share an alliance with see those messages. Battle and espionage reports show information about the planets and fleets involved to the players involved.
- Service providers process information for us under contracts that require them to protect it as this policy describes:
- A third-party cloud provider hosts our website, game servers and database.
- A third-party email provider hosts our support and privacy email and delivers the account emails we send you, such as verification links and password resets.
- Apple and Google distribute the app and process purchases under their own privacy policies. Their age services may supply platform signals where the law or their rules require it.
- Authorities, when the law requires it, to protect someone's safety, or to investigate fraud or abuse.
- A buyer or successor if the game or our business is sold or transferred.
International transfers. We are based in the United States, and our hosting and email providers process your information there. When we share information about people in the EEA, the United Kingdom or Switzerland with these providers, we rely on their certification under the EU-U.S. Data Privacy Framework, its UK Extension and the Swiss-U.S. Data Privacy Framework. Where a certification does not cover a transfer, we use the standard contractual clauses approved for that region; contact us for a copy.
How long we keep information
We keep information as described in the table above. Cleanup is periodic and batched, so removal may occur later. When you delete your account, we delete or anonymize your information as described on the account deletion page. Deleted information can remain in recovery copies until scheduled expiration and deletion finish.
Security
We use administrative, technical and physical safeguards designed to protect your information, as required by applicable law.
No system is perfectly secure.
Your choices and rights
- Ask about or correct it. Contact us with questions about the information we hold about your account, or to ask us to correct it.
- Delete it. Delete your account in the app or on the web. See Delete your account.
Send requests to support@playvoidmarch.com with your commander name. We may ask you to prove you control the account before we act, to protect against unauthorized requests.
Age requirement
VoidMarch is for people aged 18 and over. Players confirm that they are 18 or older before entering gameplay. A confirmation is not independent age verification.
Contact support@playvoidmarch.com if you believe someone under 18 is using the game or an age decision is incorrect. If we learn that a player is under 13, we will delete the account.
We may use age information from Apple or Google where the law or their rules require it.
Changes to this policy
Updates take effect when we post them on this page with a new date. If a change materially affects how we use your information, we'll ask you to accept the updated policy before you continue playing.
Your rights in the European Economic Area and Switzerland
If you live in the European Economic Area (EEA) or Switzerland:
- Why we may use your information. We use account, sign-in, gameplay, chat, community, Credits, language and support information because we need it to provide the game you signed up for. We use security information, server logs, action records, reports and moderation records, your country, and the purchase records we keep after account deletion for our legitimate interests in keeping the game safe and reliable, enforcing our rules, preventing fraud, meeting our legal duties in the United States and knowing which laws apply to you. We also use information where EU or national law requires it, such as acting on orders from authorities and handling reports of illegal content.
- What you must give us. You must give us an email address, or sign in with Apple or Google, and choose a commander name to create an account. Without them we can't create one.
- Your rights. You can ask for access to your information, and ask us to correct it, delete it, restrict how we use it or give you a copy in a structured, machine-readable format. You can object to uses based on our legitimate interests. Send requests as described in "Your choices and rights".
- Complaints. You can complain to the data protection authority where you live or work, or where you think the law was broken.
Your rights in the United Kingdom
If you live in the United Kingdom, the EEA section above also applies to you under the UK GDPR and the Data Protection Act 2018. You can complain to us at support@playvoidmarch.com. You can also complain to the Information Commissioner's Office at ico.org.uk.
Your rights in New Zealand
If you live in New Zealand, you have the right under the Privacy Act 2020 to ask for access to the personal information we hold about you and to ask us to correct it, as described in "Your choices and rights". To create an account you must give us an email address, or sign in with Apple or Google, and choose a commander name; without them we can't create an account. Everything you send us through support is optional.
Your rights in Canada
If you live in Canada:
- Privacy Officer. Our Privacy Officer is in charge of protecting personal information. Contact them at support@playvoidmarch.com or 1500 N GRANT ST STE N, Denver, Colorado 80203, United States.
- Where your information is processed. We and our hosting and email providers process your information in the United States, where courts and authorities may be able to access it under United States law. Apple and Google process purchase information under their own policies.
- Your rights. You can ask for access to the personal information we hold about you and ask us to correct it. You can ask for a copy of the information you gave us in a structured, commonly used format. You can withdraw your consent to our use or sharing of your information; if we need it to run your account, withdrawing means closing the account.