Common questions
Quick answers: red resources, reports, leaderboards, timeouts and display problems.
Why are my resources red?
The resource is at its storage limit, so mines have stopped adding to it. Build more storage or spend it. See Storage. Red energy means mines lack power and are slowing down. See Energy.
Why can't I build or research something?
Open the item's information button: it lists missing requirements. Also check resources, free fields, the build queue (up to 5 buildings), and whether a Shipyard or Research Laboratory upgrade is waiting on work in progress. See Facilities.
Where are my spy and battle reports?
In Chat, together with private messages and community channels. A spy report that doesn't show fleets or defenses isn't proof there are none; the scan may not have seen them.
Does the simulator guarantee a win?
No. It estimates a battle from what you enter. Real defenses change, reports can be incomplete, and battles involve chance. Check your expected losses, not just the winner. See Fleets and combat.
What counts on the leaderboards?
Building records use your highest level on one planet; research uses your completed levels. Ship records count ships stationed across your empire, not ones in flight or in queues. Defense records use the most on one planet. Ties share the lead.
An action timed out. Did it happen?
Maybe. Reconnect and check Fleet → Movements, your queues or your Credit history before trying again. The game never charges twice for the same confirmed action. If it's still unclear, contact Support with the time and any error message.
The screen is cut off or the keyboard hides a button
Close the keyboard and scroll. On the web, check your browser zoom. If it continues, send a report from Support with a screenshot, your device and the screen it happened on.